888-789-OCRAMPS (6272)
Live chat

Privacy and Refund Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. Pay Pal has it’s own Privacy policies and is not bound by the policies of OCRamps.  Their privacy policy is easily accessible from their site, and you should read it in full if you have concerns.

The Information We Collect

This notice applies to all information collected or submitted on the OCRamps, and Pay Pal websites. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information (on our purchase pages and or contact page).

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

In the event of a criminal investigation or a suspected illegal activity, OCRamps may be requested by law enforcement agencies to share certain personal information you have provided.

Non-identifying and aggregate information may be used to better design this website.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 714-285-0220 or send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.  Our purchase pages use 128 bit encryption during the entire purchase process.

Refund Policy

We want our customers to be 100% satisfied. All returned items must be shipped in their original boxes and properly packaged to avoid damage during transit. Any damage or missing items during transit will not be replaced unless delivery driver makes note of it. Please repack the merchandise carefully and in original condition. Include any instruction manuals, etc.  All returned items are subject to appropriate freight fees, OC Ramps does not refund these fees.  OC Ramps also does not refund the original shipping fees included in the price of the product.  Any merchandise returned in a severely damaged or used condition which can not be resold as new will have a minimum but not limited to a 30% restocking fee. Returns that are not damaged will be limited to a 30% stocking fee.  Additional charges may be incurred if the product is returned in damaged condition. OC Ramps will refund the original purchase price, minus state or federal taxes, and apply the refund to the credit card used during purchase, or issue a refund check. OC Ramps will refund only the original purchaser of the ramp, we do not refund for ramps not purchased directly from us. No returns will be accepted on custom ramp orders.  We value your patronage and business and will work directly with our customers to remedy any dispute or problem with our products. 

Since the methods of application/installation and conditions are beyond our control, we make no guarantee or warranty concerning the use or results to be obtained from use of the described product. Any such warranty of merchantability is disclaimed. Buyer is solely responsible for results.

Damage Items in transit

If any items are damaged during transit with any Fed-Ex Ground services please report it immediately to us via email along with photos; This email address is being protected from spambots. You need JavaScript enabled to view it.

We may request the damaged piece in return to us for exchange of a new.

Larger items such as quarterpipes, or halfpipes will be shipped though a trucking company/freight carrier.  OC Ramps will replace any damaged items during transit if the delivery driver makes note of it on the receipt.  If you sign the receipt without any note of the damage you will not be refunded nor receive your replacement and/or missing parts.  Please ensure you inspect the package upon arrival.

Damage once the item has been skated and/or used

OC Ramps cannot nor will assume any liability for damaged pieces once the product has been used and/or skated.  This includes parts being damaged during installation.

 

We pride ourselves in offering our customers top quality products at guaranteed lowest prices.

up back to top

© 2014 OC Ramps. All rights reserved.  |  Privacy Policy
UPS, Discover, Visa, MasterCard, PayPal Verfied, GoDaddy.com Secured